General Questions:
What areas do you serve?
We serve a wide area, including Sanibel, Cape Coral, Estero, Bonita, Naples, Port Charlotte, Punta Gorda, Marco Island, Fort Myers, Fort Myers Beach, Lee Hight. If you’re unsure, feel free to contact us to confirm availability in your area!
Do you provide free estimates?
Yes, we’re happy to offer free estimates for all of our services. Simply contact us to set up a consultation, and we’ll provide you with a customized quote.
What are your hours of operation?
Our standard hours are Monday through Friday, 8:00 AM to 6:00 PM. Weekend services are available upon request.
Cleaning Services
What is included in a standard cleaning?
Our standard cleaning includes all major living areas, kitchen, and bathrooms. We dust, vacuum, mop, clean surfaces, and more. Visit our Cleaning Services page for a full breakdown.
How long does a deep cleaning typically take?
Deep cleanings typically take between 4-8 hours depending on the size and condition of the property. We can give a more accurate timeframe during your initial consultation.
What products do you use? Are they eco-friendly?
Yes, we prioritize eco-friendly, non-toxic cleaning products that are safe for your family and pets. If you have specific preferences, let us know, and we’re happy to accommodate.
Do I need to be home during the cleaning?
No, it’s not necessary. Many of our clients provide access via a lockbox or key so they can go about their day. Just let us know your preference!
Move-In/Move-Out Cleaning
What’s included in a move-in/move-out cleaning?
Our move-in/move-out cleaning is thorough and detailed. It includes deep cleaning of all areas, including appliances, cabinets, and drawers. We ensure the space is spotless for new occupants or for a security deposit return.
How far in advance should I schedule a move-in/move-out cleaning?
We recommend scheduling at least 1-2 weeks in advance to secure your preferred date, especially during busy seasons.
Home Automation and Furniture Assembly
Do you provide consultations for home automation installations?
Absolutely! We’ll assess your space, discuss your goals, and recommend options that suit your needs and budget. Contact us to schedule your consultation.
How long does it take to complete a furniture assembly job?
This depends on the type and amount of furniture. Most assembly jobs can be completed within a few hours, but we’ll provide an estimated timeframe when we assess the job.
Payment and Policies
What payment methods do you accept?
We accept major credit/debit cards, cash, and digital payments through secure online platforms.
What is your cancellation policy?
We kindly request a minimum of 24 hours’ notice for cancellations or rescheduling. Cancellations made within 24 hours may incur a fee.
Do you offer discounts for recurring services?
Yes! We offer special rates for recurring services. Contact us to discuss pricing for weekly, bi-weekly, or monthly service plans.
Institutional
2024 – All Rights Reserved White Horse Services Group – Created and Developed by AZTeam | DLeg Marketing