Last updated: August 24, 2026

Welcome to the White Horse Services Group website. These Terms and Conditions govern your access to and use of the website located at https://whitehorseservicesgroup.com/ and the services offered by WHITE HORSE, operating as White Horse Services Group (“White Horse,” “we,” “us,” or “our”).

By accessing this website, submitting a form, requesting a quote, booking a service, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please do not use this website or our services.

1. About White Horse Services Group

White Horse Services Group provides residential and commercial cleaning, organization, home improvement, painting, furniture assembly, home automation, security-related solutions, and other property services in Southwest Florida.

The availability and scope of services may vary depending on your location, property, requested service, and scheduling availability.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others, restrict their use of the website, or interfere with the website’s operation or security.

You may not:

• Use the website for fraudulent, unlawful, or misleading purposes;

• Submit false, inaccurate, or incomplete information;

• Attempt to gain unauthorized access to the website or its systems;

• Introduce viruses, malicious code, or other harmful technology;

• Copy, reproduce, distribute, or exploit website content without authorization;

• Use automated systems to collect information from the website without our written consent.

3. Quotes and Service Requests

Quotes requested through the website, telephone, email, text message, WhatsApp, or another communication channel are estimates based on the information provided by the customer.

A quote may be adjusted if:

• The property’s actual condition, size, or scope differs from the information initially provided;

• Additional services are requested;

• Special equipment, products, labor, or time are required;

• Access restrictions or unexpected conditions affect the service;

• Taxes, fees, or other applicable charges must be added.

Submitting a quote request does not guarantee availability or create a binding service agreement. A booking is considered confirmed only after White Horse Services Group expressly accepts and confirms the appointment.

Specific service details, pricing, payment arrangements, cancellation conditions, or other project requirements communicated and accepted during booking may supplement these Terms and Conditions.

4. Scheduling, Access, and Customer Responsibilities

Customers are responsible for providing accurate contact, property, access, and service information.

Customers must ensure that our team can safely and legally access the property at the scheduled time. This may include providing entry instructions, gate codes, parking information, alarm instructions, or authorization from the property owner or manager.

Customers should secure valuables, confidential documents, fragile items, pets, firearms, medications, and hazardous materials before service begins.

White Horse Services Group may refuse, postpone, or discontinue a service when conditions are unsafe, unsanitary beyond the agreed scope, unlawful, inaccessible, or materially different from what was disclosed.

5. Changes, Rescheduling, and Cancellations

If you need to change, reschedule, or cancel an appointment, please contact us as soon as possible at (239) 748-0490 or info@whitehorseservicesgroup.com.

Any cancellation, rescheduling, deposit, or service-specific conditions presented and accepted during the booking process will apply to that appointment.

White Horse Services Group may reschedule or cancel a service because of unsafe conditions, severe weather, staff availability, emergencies, property access problems, or circumstances beyond our reasonable control. When possible, we will notify you and work with you to arrange another time.

6. Pricing and Payment

Prices may vary according to the type of service, property size, property condition, frequency, required materials, location, service complexity, and requested add-ons.

Customers agree to pay all charges approved during the booking or service process. Unless otherwise agreed in writing, payment is due according to the terms communicated when the service is scheduled or completed.

Any payment processing services provided by third parties may be subject to the third party’s own terms and privacy practices.

7. Satisfaction and Service Concerns

Customer satisfaction is important to White Horse Services Group. If you have a concern about a completed service, please contact us promptly at (239) 748-0490 or info@whitehorseservicesgroup.com and provide sufficient information for us to review the matter.

Any return visit, correction, refund, credit, or other remedy will depend on the circumstances, the service performed, the agreed scope, and any service-specific guarantee communicated to you.

8. Communications

When you contact us, request a quote, schedule a service, or provide your contact information, we may communicate with you by telephone, email, SMS, or WhatsApp regarding your inquiry or requested services, subject to your communication preferences and applicable law.

Marketing or promotional communications will be sent only where permitted and, when required, after you have provided the appropriate consent.

9. SMS Terms and Conditions

SMS Program Description

By providing your mobile phone number and expressly opting in, you consent to receive SMS messages from WHITE HORSE, operating as White Horse Services Group.

Messages may include:

• Responses to quote requests and customer inquiries;

• Appointment confirmations and reminders;

• Scheduling and rescheduling communications;

• Service and technician updates;

• Property access questions or instructions;

• Billing and payment-related information;

• Customer service and satisfaction follow-ups;

• Promotional offers, discounts, or service announcements when you have agreed to receive marketing messages.

Consent to receive SMS messages is not a condition of purchasing any product or service.

• Message Frequency
  Message frequency varies depending on your requests, appointments, services, and interactions with WHITE HORSE.
• Message and Data Rates
  Message and data rates may apply. Charges depend on your mobile carrier and wireless service plan. WHITE HORSE is not responsible for charges imposed by your mobile carrier.
• Opting Out
  You may opt out of receiving SMS messages from WHITE HORSE at any time by replying “STOP” to any SMS message you receive from us.
  After you reply STOP, you may receive a confirmation message. We will then stop sending SMS messages to your number unless you subsequently provide consent to receive them again.
• Help and Support
  For assistance with our SMS service, reply “HELP” to any SMS message you receive from us.
  You may also contact WHITE HORSE directly:

Phone: (239) 748-0490
Email: info@whitehorseservicesgroup.com

• Supported Carriers
  Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to the effective transmission and processing provided by your mobile carrier and is not guaranteed.
• SMS Privacy
  Your mobile phone number and personal information will be handled in accordance with our Privacy Policy: https://whitehorseservicesgroup.com/privacy-policy/
  No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

10. Privacy

Your use of this website and our services is also subject to our Privacy Policy, which explains how we collect, use, protect, and disclose personal information.

You can review the Privacy Policy at:

https://whitehorseservicesgroup.com/privacy-policy/

11. Intellectual Property

Unless otherwise stated, all text, graphics, logos, photographs, videos, service descriptions, page layouts, branding elements, and other content appearing on this website are owned by or licensed to White Horse Services Group and are protected by applicable intellectual property laws.

You may view the website for personal and informational purposes. You may not reproduce, modify, publish, distribute, sell, license, or commercially exploit website content without prior written permission.

12. Third-Party Websites and Services

This website may contain links to third-party websites, messaging services, payment providers, social media platforms, maps, scheduling tools, or other external resources.

White Horse Services Group does not control and is not responsible for the availability, content, security, privacy practices, or terms of third-party services. Accessing a third-party website or service is at your own discretion and risk.

13. Website Availability and Accuracy

We make reasonable efforts to keep the website available and its information accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or current.

Service descriptions, service areas, prices, promotions, availability, and other website information may be changed or removed without prior notice.

14. Disclaimer of Warranties

To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.

White Horse Services Group makes no guarantee that the website will meet every user’s requirements or that all website content will be free from errors or omissions.

Nothing in these Terms excludes any warranty, right, or protection that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by law, White Horse Services Group will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, this website.

Liability related to a specific service will be evaluated according to the service agreement, the approved scope of work, the circumstances of the claim, and applicable law.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by law.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless White Horse Services Group and its owners, employees, contractors, and representatives from claims, losses, liabilities, or expenses arising from:

• Your unlawful or unauthorized use of the website;

• Information you submit that is false or infringes another person’s rights;

• Your violation of these Terms and Conditions;

• Unsafe or undisclosed conditions at a service location.

17. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute relating to these Terms, the website, or our services will be handled by a court with appropriate jurisdiction in Florida, unless applicable law requires otherwise.

18. Changes to These Terms

White Horse Services Group may update these Terms and Conditions periodically. Changes become effective when the revised terms are published on this page.

The “Last updated” date at the top of the page identifies the most recent revision. Your continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20. Contact Us

If you have questions about these Terms and Conditions, our SMS program, or our services, please contact:

WHITE HORSE
White Horse Services Group
Website: https://whitehorseservicesgroup.com/
Phone: (239) 748-0490
Email: info@whitehorseservicesgroup.com